Terms of service
Terms of Service for Sparklo
Effective Date: 1/05/2026
Last Updated: 1/05/2026
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Introduction
Welcome to SPARKLO ("we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our website [WEBSITE URL] and the purchase of products from our online store.
By accessing our website, browsing our products, or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website or services.
Please read these Terms carefully before making a purchase.
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1. Definitions
- **"Website"** refers to [WEBSITE URL] and any related mobile applications
- **"Services"** refers to all services provided through our website, including product sales and customer support
- **"Customer," "You," "Your"** refers to the person accessing or using our website or purchasing products
- **"Products"** refers to all items available for purchase on our website
- **"Order"** refers to your request to purchase products from us
- **"Account"** refers to your registered user account on our website
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2. Account Terms
2.1 Account Creation
- You may browse our website without creating an account
- An account is required to track orders, save preferences, and access order history
- You must be at least 18 years old to create an account and make purchases
- You must provide accurate, current, and complete information during registration
- You are responsible for maintaining the confidentiality of your account credentials
2.2 Account Responsibilities
You agree to:
- Provide truthful and accurate information
- Update your information if it changes
- Keep your password secure and confidential
- Not share your account with others
- Notify us immediately of any unauthorized access to your account
- Accept responsibility for all activities under your account
2.3 Account Termination
We reserve the right to:
- Suspend or terminate your account at any time for violation of these Terms
- Refuse service to anyone for any reason
- Cancel orders that appear fraudulent or suspicious
You may close your account at any time by contacting us at hellosparklo@gmail.com.
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3. Pricing and Payment
3.1 Product Pricing
- All prices are listed in Indian Rupees (INR/₹)
- Prices are inclusive of all applicable taxes unless otherwise stated
- We reserve the right to change prices at any time without prior notice
- Price changes do not affect orders already placed and confirmed
- Typographical errors in pricing will be corrected, and you will have the option to cancel
3.2 Payment Methods
We accept the following payment methods:
- Credit/Debit Cards (Visa, Mastercard, RuPay, American Express)
- UPI (Google Pay, PhonePe, Paytm, BHIM, etc.)
- Net Banking
- Digital Wallets (Paytm, Mobikwik, etc.)
- Cash on Delivery (COD) - subject to availability and location
3.3 Payment Terms
- Prepaid Orders:
- Payment must be completed at the time of order placement
- COD Orders:
- Payment is due at the time of delivery to the courier partner
- COD Fee:
- A nominal COD handling fee of [COD FEE] may be charged
- Payment Authorization:
- By providing payment information, you authorize us to charge the stated amount
- Failed Payments:
- Orders with failed payments will be automatically cancelled
3.4 Payment Security
- We do not store your complete credit/debit card information
- All payment transactions are processed securely through our payment partners: [PAYMENT PROVIDER]
- We use industry-standard SSL encryption to protect your payment data
3.5 Taxes
- GST and other applicable taxes are included in the product price unless stated otherwise
- We comply with all Indian tax regulations
- Tax invoices are provided with every order
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4. Product Descriptions and Availability
4.1 Product Information
- We strive to provide accurate product descriptions, images, and specifications
- Colors may vary slightly due to monitor settings and photography
- Actual product may differ slightly from images shown
- We do not warrant that product descriptions are error-free or complete
- We reserve the right to correct any errors in product information
4.2 Product Availability
- All products are subject to availability
- We do not guarantee that products will be in stock
- We reserve the right to discontinue products at any time
- If a product is unavailable after you order, we will notify you and offer:
- A full refund, or
- A substitute product of equal or greater value (with your consent)
4.3 Product Use
- Products are intended for personal, non-commercial use unless otherwise stated
- You are responsible for using products according to provided instructions
- We are not liable for misuse of products
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5. Order Acceptance and Processing
5.1 Order Placement
When you place an order:
- You receive an order confirmation email with order details
- This confirmation does NOT constitute order acceptance
- We reserve the right to accept or reject any order for any reason
5.2 Order Acceptance
Your order is accepted when:
- We send a shipping confirmation email, OR
- The product is dispatched for delivery
We may refuse or cancel orders if:
- The product is out of stock or discontinued
- Pricing or product information is incorrect
- We suspect fraudulent activity
- We cannot verify your payment information
- You have violated these Terms
- Delivery is not available to your location
5.3 Order Cancellation by Customer
Before Dispatch:
- You may cancel your order anytime before it is shipped
- Contact us immediately at [hellosparklo@gmail.com] or [7247518424]
- Refunds will be processed within [7] business days
After Dispatch:
- Orders cannot be cancelled once shipped
- You may refuse delivery or initiate a return (see Section 7)
5.4 Order Cancellation by Us
We may cancel your order if:
- Payment fails or cannot be verified
- Product is unavailable
- Delivery address is unserviceable
- Order appears fraudulent
- You violate these Terms
You will be notified immediately and receive a full refund.
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6. Shipping and Delivery
6.1 Shipping Policy
- We ship to addresses within India only
- Shipping is handled by our logistics partners: [SHIPPING PARTNERS]
- Shipping charges (if applicable) will be displayed at checkout
- Free shipping may be offered on orders above a certain amount
- Some remote areas may not be serviceable or may incur additional charges
6.2 Delivery Timeframes
**Estimated Delivery Times:**
- Metro Cities: [3-5] business days
- Other Cities/Towns: [5-7] business days
- Remote Areas: [7-10] business days
Please Note:
- Delivery times are estimates, not guarantees
- Delays may occur due to courier issues, natural disasters, festivals, or other unforeseen circumstances
- We are not liable for delays beyond our control
6.3 Shipping Address
- You are responsible for providing accurate shipping information
- We are not responsible for delays or non-delivery due to incorrect addresses
- Address changes are not possible once the order is shipped
- Delivery requires someone to be present to receive the package
6.4 Tracking
- You will receive a tracking number once your order ships
- Track your order through the shipping partner's website or our order tracking page
- Tracking information may take 24-48 hours to update
6.5 Delivery Issues
If you do not receive your order:
- Contact us within [7] days of expected delivery date
- Provide your order number and details
- We will investigate with our shipping partner
- Resolution may include re-shipment or refund
Refused or Undelivered Packages:
- If you refuse delivery or are unavailable, the package will be returned
- Return shipping charges may be deducted from your refund
- COD orders: You may be charged return shipping fees
6.6 Risk of Loss
- Risk of loss and title pass to you upon delivery to the shipping carrier
- We are not responsible for lost or stolen packages after delivery confirmation
- For high-value orders, consider requesting signature confirmation
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7. Returns, Exchanges, and Refunds
7.1 Return Policy
*Return Window:*
[7] days from the date of delivery
Eligible Returns:
- Defective or damaged products
- Wrong product delivered
- Product significantly different from description
- Product arrived in damaged packaging affecting the item
Non-Returnable Items:
- Products marked as "non-returnable"
- Products used, washed, or showing signs of wear
- Products without original packaging, tags, or labels
- Hygiene-related products (if seal is broken)
7.2 Return Process
To initiate a return:
1. Contact us at hellosparklo@gmail.com or within [7] days
2. Provide order number, photos of defect/damage, and reason for return
3. Wait for return approval and instructions
4. Pack the product securely in original packaging
5. Ship the product to the return address provided (or arrange pickup if available)
6. Include the return authorization number
Important:
- Returns must be initiated within the return window
- Products must be unused and in original condition
- You may be responsible for return shipping costs unless the product is defective
7.3 Exchanges
- We offer exchanges subject to product availability
- Contact us to request an exchange instead of refund
- Exchange products must meet return eligibility criteria
- Additional charges may apply for price differences
7.4 Refund Process
Once we receive and inspect your return:
Approved refunds are processed within [5-7] business days
- Refund amount will be credited to your original payment method
- Bank processing may take an additional [3-5] business days
- Shipping charges are non-refundable (unless product is defective)
- COD orders will be refunded via bank transfer (provide account details)
Partial Refunds may apply if:
- Product shows signs of use
- Product is returned without original packaging
- Return is made outside the return window
Refunds will be denied if:
- Product is significantly damaged due to misuse
- Product is not in resalable condition
- Return does not meet our policy criteria
7.5 Damaged or Defective Products
If you receive a damaged/defective product:
- Contact us immediately at hellosparklo@gmail.com
- Provide photos of the damage/defect
- Do not use the product
- We will arrange for pickup or replacement at no cost to you
- Refund or replacement will be provided promptly
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8. Warranties and Disclaimers
8.1 Product Warranties
- Products are covered by manufacturer warranties (if applicable)
- Warranty terms vary by product - check product description
- We facilitate warranty claims but are not responsible for manufacturer warranty service
- We provide no additional warranties beyond manufacturer warranties
8.2 Disclaimer of Warranties
TO THE FULLEST EXTENT PERMITTED BY LAW:
- Products are provided "AS IS" and "AS AVAILABLE"
- We make no representations or warranties of any kind, express or implied
- We disclaim all warranties including merchantability, fitness for a particular purpose, and non-infringement
- We do not warrant that our website will be error-free, secure, or uninterrupted
- We do not guarantee the accuracy of product descriptions, images, or content
8.3 No Medical or Professional Advice
- Product information is for general purposes only
- We do not provide medical, legal, or professional advice
- Consult appropriate professionals before using products for specific purposes
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9. Prohibited Uses
You agree NOT to use our website or services to:
9.1 Illegal Activities
- Violate any applicable Indian laws or regulations
- Engage in fraudulent transactions or activities
- Purchase products for illegal purposes
- Impersonate another person or entity
9.2 Harmful Activities
- Transmit viruses, malware, or harmful code
- Attempt to gain unauthorized access to our systems
- Interfere with the proper functioning of the website
- Use automated tools to scrape or copy content
9.3 Abusive Conduct
- Harass, threaten, or abuse our staff or other customers
- Submit false or misleading information
- Place excessive or unreasonable orders
- Abuse return/refund policies
9.4 Commercial Misuse
- Resell products without authorization
- Use products for commercial purposes without permission
- Copy, reproduce, or distribute website content without consent
Violation of these prohibitions may result in:
- Order cancellation
- Account suspension or termination
- Legal action
- Reporting to law enforcement authorities
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10. Intellectual Property Rights
10.1 Our Rights
All content on our website is owned by or licensed to [STORE NAME]:
- Trademarks, logos, and brand names SPARKLO, FOLDACLEAN
- Website design, layout, and graphics
- Product descriptions, images, and videos
- Software, code, and technical elements
10.2 Limited License
We grant you a limited, non-exclusive, non-transferable license to:
- Access and use the website for personal shopping purposes
- View and download product information for personal use
- Print order confirmations and receipts
You may NOT:
- Copy, modify, or distribute our content commercially
- Use our trademarks without written permission
- Create derivative works from our content
- Use our content for competitive purposes
### **10.3 User Content**
If you submit reviews, photos, or other content:
- You grant us a worldwide, royalty-free license to use, reproduce, and display your content
- You represent that you own or have rights to the content
- You agree not to submit content that infringes others' rights
- We reserve the right to remove any content at our discretion
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11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY INDIAN LAW:
11.1 Exclusion of Damages
We shall NOT be liable for:
- Indirect, incidental, special, consequential, or punitive damages
- Loss of profits, revenue, data, or business opportunities
- Personal injury or property damage (except as required by law)
- Damages arising from use or inability to use products
- Damages caused by third-party services (shipping, payment processors)
11.2 Maximum Liability
Our total liability for any claim shall not exceed:
- The amount you paid for the specific product giving rise to the claim, OR
- ₹[MAXIMUM LIABILITY AMOUNT] (whichever is lower)
11.3 Exceptions
This limitation does NOT apply to:
- Liability for death or personal injury caused by our negligence
- Liability for fraud or fraudulent misrepresentation
- Any liability that cannot be excluded under Indian law
11.4 Force Majeure
We are not liable for delays or failure to perform due to circumstances beyond our reasonable control, including:
- Natural disasters, pandemics, epidemics
- War, terrorism, civil unrest
- Government actions, regulations, or restrictions
- Strikes, labor disputes
- Supplier or shipping partner failures
- Internet or telecommunications failures
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12. Indemnification
You agree to indemnify, defend, and hold harmless SPARKLO, its owners, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
- Your violation of these Terms
- Your use or misuse of products
- Your violation of any third-party rights
- Your fraudulent or illegal activities
- Your breach of applicable laws
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13. Privacy and Data Protection
13.1 Privacy Policy
Your use of our website is also governed by our Privacy Policy: [PRIVACY POLICY LINK]
We collect, use, and protect your personal information as described in our Privacy Policy.
13.2 Communications
By creating an account or placing an order, you consent to receive:
- Transactional emails (order confirmations, shipping updates)
- Service-related communications
- Marketing communications (you may opt-out anytime)
13.3 SMS and WhatsApp
We may send order updates via SMS or WhatsApp. Standard messaging rates may apply.
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14. Dispute Resolution
14.1 Customer Support
Before initiating any legal action, please contact us to resolve the issue:
Email:
Phone:
WhatsApp: 7247518424
We will make reasonable efforts to resolve disputes amicably.
14.2 Governing Law
These Terms are governed by the laws of India, including:
- **Indian Contract Act, 1872**
- **Sale of Goods Act, 1930**
- **Consumer Protection Act, 2019**
- **Information Technology Act, 2000**
- Any other applicable central or state laws
14.3 Jurisdiction
Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts in [Madhya Pradesh], India.
14.4 Consumer Rights
Nothing in these Terms affects your statutory rights as a consumer under Indian law, including rights under the Consumer Protection Act, 2019.
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15. Modifications to Terms
15.1 Right to Modify
We reserve the right to modify these Terms at any time. Changes may be made to:
- Reflect changes in our business practices
- Comply with legal or regulatory requirements
- Improve clarity or user experience
15.2 Notification of Changes
When we make material changes:
- We will update the "Last Updated" date at the top
- We may post a notice on our website
- We may send email notification to registered users
15.3 Your Acceptance
Your continued use of our website after changes constitutes acceptance of the modified Terms. If you do not agree with the changes, you must stop using our services.
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16. General Provisions
16.1 Entire Agreement
These Terms, together with our Privacy Policy and any other policies referenced, constitute the entire agreement between you and SPARKLO
16.2 Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
16.3 Waiver
Our failure to enforce any provision does not constitute a waiver of that provision or any other provision.
16.4 Assignment
You may not assign or transfer your rights under these Terms. We may assign our rights to any affiliated entity or successor.
16.5 Headings
Section headings are for convenience only and do not affect interpretation of these Terms.
16.6 Relationship
Nothing in these Terms creates a partnership, agency, or employment relationship between you and SAPRKLO.
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17. Contact Information
If you have any questions about these Terms of Service, please contact us:
[SPARKLO]
Email:
Business Address:
H-115 NEW FORT EXTENSION AWADPURI BHOPAL
Customer Support Hours:
[SUPPORT HOURS]
Response Time:
We aim to respond within [24-48] hours
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18. Acknowledgment
BY USING OUR WEBSITE, PLACING AN ORDER, OR CREATING AN ACCOUNT, YOU ACKNOWLEDGE THAT:
- You have read and understood these Terms of Service
- You agree to be bound by these Terms
- You are at least 18 years of age
- You have the legal capacity to enter into this agreement
- You will comply with all applicable laws
Thank you for shopping with SPARKLO!