Shipping Policy for Sparklo

Effective Date: 31/5/2026

Last Effective Date: 31/5/2026

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We Deliver Happiness to Your Doorstep! 🚚

At Sparklo, we want your order to reach you as quickly and safely as possible. Here's everything you need to know about our shipping process.

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1. Order Processing Time

• All orders are processed within **1-2 business days** after payment confirmation
• Orders placed on weekends or public holidays are processed the next business day
• You will receive an email/SMS confirmation once your order is dispatched
• COD Orders: Verified within 24 hours before dispatch

Business Days: Monday to Saturday, 10:00 AM - 6:00 PM IST

(Excluding national holidays)

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2. Shipping Methods & Delivery Timeframes

We ship across India through our trusted courier partners:

| Location | Delivery Time | Shipping Cost |

|----------|--------------|---------------|

| Metro Cities | 3-5 Business Days | FREE |

| Tier 2 Cities | 5-7 Business Days | FREE |

| Tier 3 & Rural | 7-10 Business Days | FREE |

| Remote Areas | 10-14 Business Days | FREE |

Metro Cities include: Mumbai, Delhi, Bangalore, Chennai, Hyderabad, Kolkata, Pune, Ahmedabad

Our Courier Partners:[COURIER PARTNER 1],

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3. Shipping Costs

🎉 FREE SHIPPING on all orders across India!

• No minimum order value required
• Free shipping applies to all products
• No hidden charges at checkout

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4. Tracking Your Order

Once your order is shipped:

1. You will receive a tracking numbervia email and SMS

2. Use the tracking number on our website or courier partner's website

3. Tracking updates within 24-48 hoursof dispatch

4. You can also track your order at: [TRACKING PAGE URL]

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5. Delivery Issues & Delays

If your order hasn't arrived:

• Contact us within 7 days of expected delivery date
• Email: hellosparklo@gmail.com
  

Common reasons for delays:

• Public holidays and festive seasons (Diwali, Holi, Eid)
• Extreme weather conditions
• Remote location accessibility
• High order volumes during sales
  

If your package is damaged:

• Take photos/video immediately upon delivery
• Do not accept visibly damaged packages
  
• Contact us within 24 hours with photos
• We will arrange replacement or refund promptly
  

If nobody is available to receive:

• Courier will attempt delivery 3 times
• After 3 failed attempts, package returns to us
• Contact us to rearrange delivery
• Additional shipping charges may apply for re-delivery

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6. COD (Cash on Delivery)

• COD available across most pin codes in India
• Payment collected by courier partner at delivery
• Please keep exact change ready
• COD orders are verified via call/WhatsApp before dispatch
• COD Fee: FREE

COD Not Available For:

• Certain remote pin codes
• Orders above [MAXIMUM COD AMOUNT]

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7. International Shipping

Currently we only ship within India.

We are working on expanding to international shipping soon. If you're based outside India and want to order, please contact us at [EMAIL ADDRESS] and we'll try our best to help!

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8. Incorrect Address

• Please double-check your delivery address before placing order
• We are not responsible for delays due to incorrect address
• Address changes must be requested within 2 hoursof placing order
• Contact us immediately at hellosparklo@gmail.com 

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9. Contact Us

Any shipping questions? We're here to help!

Sparklo Customer Support

📧 Email: [hellosparklo@gmail.com]

📱 WhatsApp: [+917247518424]

⏰ Support Hours: Monday - Saturday, 10 AM - 6 PM IST

We respond within 24 hours on business days.

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Sparklo - Delivering fresh spaces to your doorstep! ✨

 

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